Privacy Policy
Contents
ProKitchen ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit pro-kitchen.shop (the "Site") or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
1. Information We Collect
Information You Provide Directly
We collect information you give us when you:
- Create an account: name, email address, password (hashed), and optional profile details.
- Place an order: billing name and address, shipping address, phone number, and payment information (we do not store full card numbers — see Payment below).
- Contact us: your name, email, and the contents of your message or inquiry.
- Subscribe to our newsletter: your email address and communication preferences.
- Write a product review: your display name and review content.
Information Collected Automatically
When you visit the Site, we and our service providers automatically collect certain technical data, including:
- IP address and approximate geographic location (city/region level)
- Browser type, version, and operating system
- Device type and screen resolution
- Pages viewed, links clicked, and time spent on each page
- Referring URL (the site you came from)
- Session start time and duration
This data is collected via cookies, web beacons, and similar tracking technologies described in Section 4.
Payment Information
All payment transactions are processed by our third-party payment processors (currently Stripe and PayPal). We receive only a tokenized reference and the last four digits of your payment method — we never store your full card number, CVV, or bank account details on our servers.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Manage your account and authenticate your identity
- Respond to customer service requests, questions, and complaints
- Send you transactional emails (receipts, shipping notices, return confirmations)
- Send you marketing emails and promotional offers — only with your consent, and you may opt out at any time
- Personalize your shopping experience and show you products we think you'll love
- Analyze traffic and usage patterns to improve the Site's performance and content
- Detect, prevent, and investigate fraud, unauthorized access, and other illegal activities
- Comply with legal obligations, including tax reporting and record-keeping requirements
We will not use your information for any purpose materially different from those disclosed here without first obtaining your consent or providing notice.
3. Sharing Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe, PayPal), order fulfillment and logistics (FedEx, UPS, USPS), email delivery (Klaviyo), analytics (Google Analytics), and customer support software. These providers are contractually required to use your data only to perform services for us and to maintain appropriate security standards.
Business Transfers
If ProKitchen is acquired, merged with, or sells substantially all of its assets to another company, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Site before your information is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal process (such as a subpoena, court order, or search warrant). We may also disclose information when we believe disclosure is necessary to protect the rights, property, or safety of ProKitchen, our customers, or the public.
With Your Consent
We may share information with third parties in other ways when you have explicitly consented to such sharing.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on the Site. For a complete description of the cookies we use and your choices, please see our Cookie Policy.
In summary, we use:
- Essential cookies that are required for the Site to function (cart, session management)
- Analytics cookies that help us understand how visitors use the Site (Google Analytics)
- Marketing cookies that enable personalized advertising (only with your consent)
You can control cookie preferences via our cookie consent banner or your browser settings. Note that disabling certain cookies may affect Site functionality.
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- TLS/SSL encryption for all data transmitted between your browser and our servers
- Encryption at rest for sensitive stored data
- Access controls limiting employee access to customer data on a need-to-know basis
- Regular security assessments and penetration testing
- Incident response procedures in case of a data breach
Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will notify you and the applicable authorities promptly if we become aware of a breach that affects your personal data.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Account data: for the life of your account, plus 3 years after closure
- Order data: 7 years (required for tax and accounting compliance)
- Marketing data: until you unsubscribe or withdraw consent
- Analytics data: 26 months (Google Analytics default), aggregated and anonymized thereafter
- Support correspondence: 3 years from case closure
When data is no longer required, we securely delete or anonymize it in accordance with our data destruction policy.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain legal exceptions.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to certain processing activities, including direct marketing.
- Restriction: Request that we limit the processing of your data in certain circumstances.
- Withdrawal of consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, email us at support@pro-kitchen.shop. We will respond within 30 days. We may ask you to verify your identity before fulfilling a request.
8. California Residents (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information:
- The right to know what personal information we have collected, used, disclosed, and sold
- The right to delete personal information we have collected from you, subject to exceptions
- The right to correct inaccurate personal information we maintain about you
- The right to opt out of the sale or sharing of your personal information — we do not sell personal information
- The right to limit use of sensitive personal information
- The right to non-discrimination for exercising your CCPA rights
To submit a CCPA request, email support@pro-kitchen.shop with the subject line "California Privacy Request." You may also designate an authorized agent to submit a request on your behalf. We will verify all requests before responding.
9. Children's Privacy
The Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at support@pro-kitchen.shop and we will promptly delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to registered account holders
- Display a prominent notice on the Site for 30 days after the change
Your continued use of the Site after any update constitutes your acceptance of the new policy. We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach us at:
ProKitchen
Attn: Privacy Team
123 Bedford Avenue, Suite 4B
Brooklyn, NY 11211
Email: support@pro-kitchen.shop
Phone: (718) 555-0192
We take privacy inquiries seriously and aim to respond within 5 business days.